Payment
Payment for orders placed on this website are accepted via PayPal Credit/Debit Card or Bank Transfer only.
Payment by bank transfer must be received within ten working days or your order will be cancelled.
All items are dispatched containing a Packing Slip/Tax Invoice (GST receipt in Australian Dollars).
Shipping
Dispatch Time: Same Day Dispatch - we will endeavour to dispatch all orders placed before 12pm on the same day
Freight Timeframe: At checkout, available couriers operating in your area will show their relevant timeframe and associated costs. We have contracted all main courier services so you should be presented with a choice of services from Australia Post, TNT Road Express, TNT Overnight, Sendle, StarTrack or FedEx.
Shipping Costs: As above, shipping costs are based on total order weight, and your location. To view the shipping cost and time frame, add product/s to your cart. Please note our point of sale is our warehouse in Clontarf Qld Australia. Shipping and freight costs exclude insurance, unless selected.
Local postcodes will have Pickup collection as an option - if you are wanting to Pickup from further afield, please change your delivery postcode to 4019 and pickup will become an option.
International Customers: We can ship to virtually any address in the world. Please note that you may also be liable for local custom duties and taxes, these will be charged directly to you via the freight company or your national customs office. Please check your local regulations of any extra charges that may be incurred.
All parcels require a signature upon delivery, unless shipping method selected is marked as Authority To Leave (ATL).
If you are uncertain about your freight charges please call us to discuss.
Warranty
Please refer to the specific item page for the warranty provided on that item. Below are the terms of Manufacturer’s warranty generally offered by Mitchell Engineering Food Equipment Pty Ltd unless specified otherwise. 23 Storie Street Clontarf.
Warranty Coverage: We guarantee that our products are free from defects in materials and workmanship under normal use for a period of 2 years from the date of your purchase
Warranty Claims Process:
- Notification: If you believe your product has a defect, please contact our customer service department at 07 3283 4536 or notify us in writing to info@mefe.com.au
- Proof of Purchase: Provide proof of purchase, invoice number or copy of tax invoice required.
- Inspection: If necessary, we may request you to return the defective product for inspection to determine the nature and cause of the defect. The cost to return the product may be at your expense.
Warranty Exclusions: This warranty does not cover defects or damage arising from misuse, modification, neglect, normal wear and tear, or force majeure events beyond our control or failure to adhere to general maintenance as specified within the product manual.
This warranty does not apply to consumables such as batteries, ink, filters and globes.
Remedies: If a defect covered by this warranty is properly notified to us within the warranty period, and is determined to be covered, we will, at our discretion, repair or replace the defective product.
Any defective parts/products replaced by us under this warranty will be deemed to be the property of MEFE.
Limitation of Liability: Our liability is limited to the repair or replacement of the defective product and excludes consequential or incidental damages to the extent permitted by law.
Consumer Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Returns Policy
Returns are accepted and we will fulfil our obligations under Australian Consumer Law. You may return most new, unopened items in original condition within 30 days of delivery. To lodge a return please contact us within 7 days of receiving your items. We will issue you with Authority and return assessment number to be used on all future correspondence, and will include return instructions, You will be responsible for returning the items including any and all shipping and packaging costs.
Product Warranty Issue: If you believe there is a problem with the product under warranty, please return as per our returns policy above. Damage and loss in transit is not covered under Warrantee
Change of Mind: You may return most new, unopened items as per returns policy for a credit. We will charge a restocking fee of 20% when the return is due to change of mind or buyer error.
ALL returns Please Note: Due to the nature of our products, we do not accept any returns on used items unless they have been thoroughly cleaned and sanitised. For the health and safety of our staff unclean items cannot be accepted into our warehouse. This includes items returned for servicing and repairs.
Deposits and Order Cancellation : Deposits will be used to secure the order and commence relevant production. Order Cancellations will be assessed on a case by case basis, and we will deduct associated expenses incurred.
Refunds Policy
All Refunds will be processed as per Returns Policy and will be paid as a store credit on account.. Cash pay-outs and electronic funds transfers will incur a (AUD) $20.00 or 10% finance admin fee, whichever is higher.
Privacy Policy
Mitchell Engineering Food Equipment Pty Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mefe.com.au, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- Email you regarding your account or order.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Perform other business activities as needed.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at: info@mefe.com.au.
Prohibited Use and Consequences for Misuse
Mitchell Engineering Food Equipment Pty Ltd (MEFE) products are designed for specific applications, which may include use with animals or in the production of animal and food products, among others. We strictly prohibit the use of our products as weapons or for any purposes that suggest or imply violent or harmful intentions.
Should there be any indication or evidence of such intention of misuse, MEFE will immediately halt the sale and ban the involved party from future purchases. Additionally, MEFE reserves the right to take further action, including legal measures, in response to any violations of this policy.