Infrared Heat Lamps

2 year Manufacturer's Warranty:
Below are the terms of Manufacturer’s warranty offered by Mitchell Engineering Food Equipment Pty Ltd. 23 Storie Street Clontarf.

Warranty Coverage:
We guarantee that our products are free from defects in materials and workmanship under normal use for a period of 2 years from the date of your purchase

Warranty Claims Process:

1. Notification: If you believe your product has a defect, please contact our customer service department at 07 3283 4536 or notify us in writing to info@mefe.com.au
2. Proof of Purchase: Provide proof of purchase, invoice number or copy of tax invoice required.
3. Inspection: If necessary, we may request you to return the defective product for inspection to determine the nature and cause of the defect. The cost to return the product may be at your expense.

Warranty Exclusions:
This warranty does not cover defects or damage arising from misuse, modification, neglect, normal wear and tear, or force majeure events beyond our control or failure to adhere to general maintenance as specified within the product manual.
This warranty does not apply to consumables such as batteries, ink, filters and globes.

Remedies:
If a defect covered by this warranty is properly notified to us within the warranty period, and is determined to be covered, we will, at our discretion, repair or replace the defective product.
Any defective parts/products replaced by us under this warranty will be deemed to be the property of MEFE.

Limitation of Liability:
Our liability is limited to the repair or replacement of the defective product and excludes consequential or incidental damages to the extent permitted by law.

Consumer Rights:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.