Payment for orders placed on this website is accepted via PayPal or Bank Transfer only.
Payment by bank transfer must be received within ten working days or your order will be cancelled.
All items are dispatched containing a Packing Slip/Tax Invoice (GST receipt in Australian Dollars).
Time-frame: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you have chosen. Depending on the shipping option you choose, a delivery date estimate may appear on the shipping quotes page. You will receive email confirmation of your order, including tracking and carrier information.
Cost estimate: Our online shopping cart will generate your Shipping Estimate based on total order weight. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram. To view the shipping estimate, add the product/s you are looking to order to your cart. You do not need to sign up an account to get a shipping estimate.
Domestic: We offer competitive domestic shipping rates. Costs are calculated based on your location and the weight of your order. Proceed to the checkout page to calculate and select your desired shipping option. Unfortunately we do not offer a pick-up option at this time.
International customers: We can ship to virtually any address in the world. Costs are calculated based on location and the weight of your order. When you are finished choosing the products you wish to purchase proceed to the checkout page to calculate and select your desired shipping option. Please also note if you are an international customer that you may also be liable for local custom duties and taxes, these will be charged directly to you via the freight company or your national customs office. Please check your local regulations of any extra charges that may be incurred.
All parcels require a signature upon delivery.
If you are uncertain about your freight charges please call us to discuss.
Mitchell Engineering Food Equipment Pty Ltd (MEFE) warrants that any goods will be free from defects in materials and workmanship for a period of 2 years unless otherwise specified.
We reserve the right to inspect and test any returned product/s for the purpose of determining the extent of any defect and the validity of any claim made under this warranty.
Any defective parts/products replaced by us under this warranty will be deemed to be the property of MEFE.
This warranty will not apply if the goods are rendered faulty by a factor other than a defect in materials and workmanship. Such factors include but are not limited to: damage through misuse (including failure to maintain, service or use with proper care), neglect, accident or ordinary wear and tear (including deterioration of parts and accessories and glass breakage); and use for a purpose for which the product was not sold or designed.
This warranty does not apply to consumables such as batteries, ink, filters and globes.
Returns are accepted and we will fulfil our obligations under Australian Consumer Law. After receiving the item, you should contact us within 7 days or receiving if you wish to lodge a return/refund or cancellation. You will be responsible for returning the product including any shipping and packaging costs.
Product Issue: If you believe there is a problem with the product you are still responsible for the return. If the product is found not to have a problem, you may be required to pay the transport and inspection costs.
Change of Mind: You may return most new, unopened items as per returns policy for a full refund. We will charge a restocking fee of 20% when the return is due to change of mind or buyer error.
Please Note: Due to the nature of our products, we do not accept any returns on used items unless they have been thoroughly cleaned and sanitised. For health and safety, infectious disease, as well as other obvious reasons these items cannot be accepted into our warehouse. If we receive your item back without sanitisation it will not be accepted under any circumstances. This includes items returned for servicing and repairs.
Refunds: You should expect to receive your refund/replacement within approximately 30 days of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.